Refund policy

Return & Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at theblacklabelcollectibles@gmail.com. Please note that returns must be sent to the following address:
32 Sussex Avenue, Margate, CT9 1TN

If your return is accepted, we’ll send you a return shipping label and instructions on how to send your package. Items returned without first contacting us will not be accepted.

Please note: All approved returns and refunds are subject to a 10% restocking fee, and original shipping costs are non-refundable. If a return label is provided, its cost will also be deducted from the refund total.

Damages and Issues

Please inspect your order upon delivery. Contact us immediately at theblacklabelcollectibles@gmail.com if the item is defective, damaged, or incorrect—we’ll make it right as quickly as possible.

Exceptions / Non-returnable Items

We do not accept returns on:

  • Sale items

  • Gift cards

  • Perishable goods (e.g., food, flowers, plants)

  • Personal care products (e.g., cosmetics)

  • Custom or personalized items

  • Hazardous materials, flammable liquids, or gases

If unsure about your item’s eligibility, contact us before purchasing.

Exchanges

The fastest way to get what you need is to request a return, and once accepted, make a separate purchase for the new item.

EU 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, no questions asked. Items must be returned in original condition with proof of purchase. A 10% restocking fee and shipping deductions will still apply.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.
If approved, you’ll be refunded to your original payment method within 10 business days, minus the 10% restocking fee and shipping costs.

Please note:

  • It can take additional time for your bank or credit card company to process the refund.

  • If more than 15 business days have passed since your return was approved, contact us at theblacklabelcollectibles@gmail.com.